Blackberry Server Free Version: Blackberry Enterprise Server Express

Get BlackBerry Enterprise Server Express for Free

Blackberry Enterprise Server LogoWe’ve always had an impartiality for Blackberry devices as a staple for our corporate business clients with mobile communication needs (some people are just plain faster and more efficient on Blackberry). For those of you integrating Blackberry in the workplace – specifically those with Microsoft Exchange 2003 or newer running in-house servers, you can use Blackberry Enterprise Server Express for FREE – with some minor limitations.

First, you must be running Microsoft Exchange (or Lotus Notes) in order to install the software. Simple enough? Well then check out the excerpt below and fire it up as they lifted all the back-end limits on licensing now.

Connect people via BlackBerry smartphones and ideas get bigger. Progress happens faster. Answers get smarter. So imagine what happens when you give a business the freedom to connect all its employees.

BlackBerry Enterprise Server Express enables businesses of any size to quickly and easily get started with the BlackBerry solution. It provides advanced BlackBerry smartphone features with no additional software or user license fees, and works with any Internet-enabled BlackBerry data plan or a BlackBerry enterprise data plan.
Connect people via BlackBerry smartphones and ideas get bigger. Progress happens faster. Answers get smarter. So imagine what happens when you give a business the freedom to connect all its employees.

BlackBerry Enterprise Server Express enables businesses of any size to quickly and easily get started with the BlackBerry solution. It provides advanced BlackBerry smartphone features with no additional software or user license fees, and works with any Internet-enabled BlackBerry data plan or a BlackBerry enterprise data plan.

Find out how ZONE-X can solve your Small Business IT Support needs: (877) 779-6639

Hard Drive Data Recovery: Give Crashed Hard Drives a Break!

Over the last few months, ZONE-X’s partner data recovery provider, DriveSavers, have a noticed a steady increase in the number of hard drives received at their facility that have severe media damage, making them unrecoverable. While it is difficult to pinpoint the cause of media damage, experience tells us recovery attempts on these drives may have been made using utility software, or perhaps the drive was left running and a minor head slap became major media damage.

In many cases, the customer’s data had been scraped from the hard drive’s platters, turning it into magnetic dust. While it’s a fact that DriveSavers has the highest data recovery success rate, even we have our limits!

As we are fond of saying, “The first data recovery attempt is the best.” Sometimes, it’s the only chance we get if the drive develops media damage during the data recovery process. To minimize the risk of making a bad situation worse, if your customer’s data is valuable or irreplaceable, do not run software utilities.

If for some reason you must attempt a hard drive data recovery, follow these important guidelines to avoid permanent data loss:

  • If a hard drive makes any repetitive clicking or grinding, do not attempt a data recovery. The drive may have media damage. Operating the drive in this state will make the situation worse.
  • If you connect the hard drive to a computer and it is not recognized in the setup, stop the process. The drive may have a damaged circuit board and should not be swapped with an identical model, as it could remove the bad sector table.
  • Avoid utility software that makes changes to the drive’s firmware or bad sector table. This can permanently corrupt the data.
  • Avoid home remedies such as placing a hard drive in a freezer. This will create condensation buildup inside the drive mechanism creating further problems.

Find out how ZONE-X can solve your Small Business IT Support needs: (877) 779-6639

Postini Outbound E-mail Getting Blocked By Microsoft Domains (Hotmail.com, Live.com, MSN.com, Microsoft.com)

Postini mail filtering service is used by thousands of companies and individuals. A recent finding that affects a good portion of Postini subscribers occurs when sending to Microsoft owned domains (MSN.com, Live.com, Hotmail.com, Microsoft.com, etc). Use this quick workaround to limit the issues impact.

We have recently found a new issue with Microsoft owned domains being rejected when relaying your outbound mail through Postini.

It’s a two fold issue. Postini is combating current clients acting as an open relay, which causes Microsoft to blacklist Postini IP address.

The second problem is Microsoft; they don’t have a way to white list the Postini IP address or any other IP in there filters. Each time they block Postini, a Google rep calls a Microsoft account rep, and it takes days for Microsoft to find all the Postini IP address and un-list them. While they are delisting the current address, more addresses get blocked, and we are stuck in a vicious circle.

The best fix, which isn’t a real fix, is allowing mail for MSN, Live, Hotmail and Microsoft to go out through your local DNS/SMTP before hitting the outbound Postini service. Everything else will still go outbound through Postini. To recap, this isn’t a real fix but it’s the best that we can do to stop the sending issues experienced when sending to these domains.

Set Up MAN/Hotmail Connector – Exchange 2003

  1. Click Start, point to Programs, point to Microsoft Exchange, and then click System Manger.
  2. If administrative groups are enabled, expand the administrative group that you want to work with.
  3. If it is available, expand Routing Groups, and then expand Connectors.
  4. Right-click Connectors, point to New, and then click SMTP Connectors.
  5. In the Properties dialog box, click the General tab.
  6. In the Name box, type a descriptive name for the connector.
  7. Next select: Use DNS MX records for routing, click Use DNS to route to each address space on this connector.
  8. Specify at least one bridgehead server: Click Add.
  9. In the Add Bridgehead dialog box, click the server that you want to use, and then click OK.
  10. Click Add.
  11. Click the Address Space tab, and then click one of the following: Set the connector scope as Entire Organization.
  12. Click Add.
  13. In the Add Address Space dialog box, click the SMTP address type, and then click OK.
  14. Enter the e-mail domain/s and the cost. Here you will add [msn.com, hotmail.com, Microsoft.com and live.com]. Connector costs range from 1 to 100, with the lowest cost having the highest priority for routing. Make this the LOWEST PRIORITY!
  15. Set the connector scope as Entire Organization.
  16. Click Add.

Set Up MSN/Hotmail Send Connector 2007, SBS 08, Exchange 2010

After you have set up Reinjection and registered the IP of your outbound mail server in the Administration Console, create and configure a Send Connector on your Hub Connector Server.

  1. Choose Organization Configuration -> Hub Transport.
  2. Select Send Connectors.
  3. Right click in the actions pane and choose New Send Connector.
  4. Name the connector “Microsoft Outbound”.
  5. Under “Select the intended use for this Send Connector” select Internet.
  6. Click Add and enter the address space “hotmail.com, live.com, Microsoft.com and msn.com” so that these domains will be routed through the new connector.
  7. Under Network settings, select “Route mail through the following smart hosts.”
  8. Click Add.
  9. Set the radio button to DNS, and finish out the connector.

Windows Server SBS Port Forwarding List

This is the list needed to get a clean and wide-open Windows SBS server running smoothly, forward the following ports at your router or firewall:

SMTP 25 – Simple Mail Transfer Protocol

HTTP 80 – Home Page Web

SSL 443 – Home Page Web Secured

HTTP2 444 – Second SSL Secured on alternate port for SharePoint

PPTP 1723 – VPN Connections

RDP 3389 – Remote Desktop Protocol (only needed for direct access, if using RWW website, only 4125 is needed)

RWW 4125 – Remote Web Workplace

Optional:

POP3 110 – If using POP3 mail connections

IMAP 143 – Good for iPhones (1st Generation)

IMAP SSL 993 – Even better for iPhones (1st Generation)

Google: What Does the Big “G” Really Want to Accomplish?

Google, or better known as G-this and G-that… I mean honestly, who doesn’t know Google and its astounding market share (NASDAQ: GOOG) and creating billionaires out of anyone standing near or around Stanford University.

They’ve given us wonderful (FREE) tools like (in no particular order):

  • G-Mail – the first web based e-mail system to break the 2GB barrier
  • Google – the world’s “best” search engine
  • Google Maps – a great mapping tool that can show you who’s car is parked in your driveway or with street view, who is in your window
  • Google Medical Records – Keep and store your records “safely” online – wow!!!
  • Google AdWords – Pay per click advertising with a ton of tools and ease of use features to help drive traffic to your website
  • Google AdSense – Ad revenue that you can place on your website and get PAID for your web traffic visitors clicking on ads
  • Google Apps – Trying to bust up Microsoft’s monopoly on share/collaboration tools for document editing (Similar to Word), presentation (Similar to PowerPoint), spreadsheets (Similar to Excel), etc.
  • Google Toolbar – Appends itself to your Internet Explorer or Firefox browser window to “make searching easier”
  • Google Analytics – Free website traffic monitoring, statistics and more for website and e-commerce

No doubt Google has pioneered many advances that make our on-line lives more connected, integrated, and simpler to get where and what we want.

Now, here is where Google begins to scare me:

  • Postini – Google has bought Postini, the world’s largest e-mail filtering service for junk mail and viruses. Many small, medium and large (i.e. Fortune 500) companies use Postini. It allows junk and virus laden e-mail to be filtered at Postini’s server farm before it gets delivered to the company’s mail servers – which for those non-techie types is a HUGE lifesaver!
  • Grand Central – Google has bought Grand Central which is (currently an invite only) a service that gives you a phone number “for life”. With this phone number, you get some new and amazing call handling capabilities. It allows you to give an individual profile to your friends and family, giving them a unique ring tone, greeting, and a behind-the-scenes way to reach you anywhere at anytime. If you want Grandma to be able to reach you at home, the office, the cell phone or the hotel in Taipei where you are staying she only has to call one number, your Grand Central number, and it will find you. You can even record a special greeting just for Grandma – “Hi Grandma, I am running around at work in Taipei, if I don’t answer just leave me a message and I will call you right back”. You can also send those telemarketers off to the virtual cyber trash can by blocking their number – sending to voicemail or playing the “disconnected number” tone/message.
  • G-Drive – Not yet announced at the time of this writing, but supposedly in the works. Google wants to offer an on-line storage/backup service (similar to X-drive, Carbonite, Mozy, etc.) that will allow you to backup your computer and files on their servers – keeping it safe from theft or computer crashes.
  • Android (G-Phone) – Google announced a development platform for a new cell phone (whether the phone or the software) called Android.

Why does this scare me? Simply put, Google has its hands in so much of what we do on-line – and will do. And is slowly creeping into the non-traditional tech (telephone) that used to be quite secure from prying eyes/ears.

With the above, Google will be able to:

  • See 100% of what we search for – Using Google Search Engine and Google Toolbar
  • See 100% of what people who visit our website are looking for – Using Google AdSense/Analytics
  • See 100% of what we want to sell on-line – Using Google AdWords
  • See 100% of our ailments, medical records, births, deaths, etc – Using Google Medical Records
  • See 100% of who calls us, and what messages they leave us – Using Grand Central & Android (G-Phone)
  • See 100% of who e-mails us, its content, how often, etc – Using Postini
  • See 100% of what files we have stored on our computer – Using G-drive

Now, whether Google will actually use or harvest this information and create individual profiles on each citizen of the world – who knows. Save that for the conspiracy theorists… My gut reaction is that Google is spreading itself into so many small niches of my life. I feel anxious that every Saturday some guy up in Google HQ decides to pull up my harvested profile and have some buddies over for a good chuckle – reviewing the entire week of phone calls, e-mails, web searches and files that I have created. Wouldn’t it be nice to be so important that it actually occurred? Maybe it does.

With the Department of Homeland security wanting more information from more citizens, maybe they should just embed themselves in the corporate culture of Google. With so much access to so much information, Google seems to be the best place to get information. Maybe the big “G” stands for Government? Careful now, Big Brother is watching!

Find out how ZONE-X can solve your Small Business IT Support needs: (877) 779-6639

Adobe Acrobat: File Name Limit Too Long Error

Adobe Acrobat Error: “The Disk you were saving to or the disk used for temporary files is full”

We recently had a bit of a brain teaser… Adobe Acrobat would not allow a client to save a file to a specific subfolder. Obviously it smelled like a permissions error… Checked all that, no problems. Created some new folders called “TEST” and the client was able to save the Adobe PDF file to that folder – no problems. But when we tried a folder 2-3 levels deeper, the same error message kept coming up.

So, after some sleuthing around the Internet, we stumbled upon a simple explanation: Adobe Acrobat Reader cannot process document titles that exceed 100 characters.

Error Message:
“The document could not be saved. The disk you were saving to or the disk used for temporary files is full. Free some space on this disk and try again, or save to a different disk.”

The solution is to shrink the folder structure (or rather the characters contained therein) so as to get the character limit to be less than 100 (or so) characters.

Find out how ZONE-X can solve your Small Business IT Support needs: (877) 779-6639

Electronic Fax Security: Is it safe?

We receive a great deal of questions from our clients about the safety and security of their customer data. While a layered approach always seems to be the best practice, we find that most of our clients make assumptions about certain methods of communication – especially e-mail and electronic faxing. We at ZONE-X felt compelled to share our insight on one of the many misconceptions that is prevalent in current times.

What is electronic faxing (E-Faxing)?

Electronic faxing, or E-Faxing, is a method used to convert traditional faxes into electronic format (either TIFF, JPG, GIF, or PDF) that can be accessed via a computer. Most times it is subscription based, meaning you pay an outside or 3rd party service provider to utilize the service. Rather than relying on a physical device to receive your fax and transfer it to paper, E-Faxing can deliver a document that will show up on your computer screen. Not only is this a great time saver, but it is a great resource to make an effort towards “going green” by conserving paper, electricity and eliminating an extra device to maintain.

If I am the only person who receives the E-Fax, isn’t it secure?

A common misconception is that something that can only be seen on your computer screen is safe from prying eyes. Most people feel that as long as no person can physically see the item on their computer screen, then it is safe from unwarranted access. Nothing could be further from the truth. Everything that is carried over your company network, let alone the Internet, can be accessed by a clever individual. Assume that anything that opens up very easily, or can be accessed by a few clicks, is more than likely an insecure data source or document. Here’s why…

Why is my E-Fax not safe & secure?

Most electronic faxing occurs with the help of an outside service. Some of the popular services are J2, E-Fax, and FaxMicro. All offer different levels of service, depending on your specific needs. But there is a common link – they all primarily use e-mail to deliver the faxes to your computer. This is where that warm fuzzy feeling starts to fade. With a traditional telephone line, it would require direct physical access to either the receiver or the sender’s telephone line (at the building or inside the office) for someone to intercept a fax communication. E-Faxing is secure up until the point it becomes an e-mail message and is delivered to your inbox across the Internet.

Why is this an issue?

As a result of the fact that faxes are held with high regard to be legally binding documents (by faxing a signature, you can be held liable for most legally binding transactions), you can easily see the need to safeguard the information contained therein. But, as most people (at unfortunately) do not understand, e-mail is one of the most INSECURE methods of communication on the Internet. It is the non-physical counterpart to sending a postcard through the postal service. Anyone who wants is able to read your postcard (and you will never know). Just the same, anyone who wants, and has the technical ability, can read your e-mail. As such is the case, they have access to all that juicy information contained within each and every e-mail you feel is a one-way link to your intended recipient – and we mean ALL OF IT!

This basic fact arises – E-mail is insecure; therefore anything received via e-mail is insecure.

With the exception of encrypted e-mail (certificate/key based encryption), 100% of your private communications via e-mail are in fact… NOT PRIVATE. If someone really, really, really wants to take a peek at those personal photos, videos, or E-Faxes you are sending as attachments, they CAN and they WILL.

Should I use E-Faxing for my fax needs?

The answer is YES and NO – as it depends on your specific situation. If you have a duty to your customer to protect their private data/information that is a regular part of what you receive via fax, then you should absolutely NOT USE an E-Faxing service. If you only receive basic documentation and nothing exceptionally personal, private, or copyrighted, then using E-Faxing is a great tool. There are methods to receive E-Faxes to a device at your office, which does not traverse the Internet. This is much more secure than using a 3rd party service. However, that crafty co-worker who wants to steal your business leads may simply access your files and see what is in that E-Fax – but corporate theft is a different topic all together.

I am confused & concerned… What should I do now?

At ZONE-X, we are problem solvers. Send us a brief message with your specific issue. We can help you find a solution or walk you through your concerns until you arrive at a 100% satisfactory resolution.

Find out how ZONE-X can solve your Small Business IT Support needs: (877) 779-6639

Does Your Business Need a Server?

One of the most often encountered questions we receive:

Is Our Business Ready for a Server-based Network?

Many small business owners are reluctant to interrupt operations and invest the time needed to switch the companies’ computers from a peer-to-peer (P2P) network to a server-based one. While the fears of down time may be understandable, these entrepreneurs are ultimately compromising their businesses.

Why? By moving from P2P to a server-based network, small business owners should discover that the long-term gains in efficiency, productivity and, ultimately, profitability, will far exceed any short-term losses that could be incurred by making the switch.

Small Business Networking

A P2P network allows employees to share content files – anything from audio, video, data or any file in digital format – between their computers. In a P2P, the computers, or nodes, essentially act as both servers and client systems, allowing employees to pull files from different computers connected to the network.

At first glance, P2P seems to be a viable solution for budget-conscious small businesses. But the reality is much different. The fundamental problem with P2P is that it drastically reduces the processing speed of each node. This is because each computer in a P2P must act as a both a repository for information and workstation. For example, while you are working on a document from your computer, one of your employees may be retrieving a different file also stored on your computer. As a result, your computer slows down to fulfill both requests.

A server-based network instantly wipes out this headache, because the server – and not individual computers – is the information hub. As a result, your company can realize dramatic improvements in efficiency, productivity – and the bottom line – in the short term and well down the road.

Server Purpose and Set Up

Because they are designed to be considerably faster than P2P networks, server-based networks would seem to be the obvious choice for businesses of all sizes. But for years, many small businesses have been intimidated by servers, believing them to be expensive and challenging to set up, maintain and support. Today, however, server technology is affordable and within reach of smaller companies.

For example, Megan Duckett, founder of Sew What?, Inc. — a company in Rancho Dominguez, Calif. that produces custom-made curtains, drapes and stage settings for concerts tours, theaters and other special events – recently upgraded her server-based network to allow her business to keep up with rapidly growing customer demand. After installing a server, Duckett and her staff saw immediate productivity improvements.

“Our Web site helped our business grow more than 75 percent in 2006 and managing all of the business it generates requires a lot of storage – from global customer information to thousands of drapery and fabric images to QuickBooks files,” said Duckett. “With the power and scalability of our new server, we still have plenty of room to grow and soon will be able to host our Web site in-house. I never dreamed that the tiny business I started on my kitchen table would grow into the global business we have today.”

Benefit

Beyond the ability to provide dramatically faster processing speeds than P2P networks, server-based networks offer a wide range of business benefits, including one advantage that small businesses are increasingly coveting: the ability to better manage security of information and store all business-critical information in one repository.

Because the goal of many companies is to grow, small businesses are looking for technology that can grow with them. Servers that are affordable – yet fully scalable – can do exactly that. In fact, it’s not unusual for a company to begin with only a handful of employees and grow to dozens, using the same server along the way.

Because the goal of many companies is to grow, small businesses are looking for technology that can grow with them. Servers that are affordable – yet fully scalable – can do exactly that. In fact, it’s not unusual for a company to begin with only a handful of employees and grow to dozens, using the same server along the way.

  • File and printer sharing
  • Increased e-mail limits and shared calendars
  • Desktop faxing
  • Remote Access & Remote Workers
  • Internet and intranet access
  • Improved multi-level firewall security
  • Simplified management
  • Flexibility to add additional servers

These and other potential benefits explain why small businesses are increasingly beginning with – or switching from P2P networks to – server-based networks.

Servers are built to manage data from multiple users at the same time. While one person is saving files another person could be retrieving files at the same time.

Having a server-based network is also a great way to help ensure reliability. One way servers accomplish this is by having multiple internal hard drives. For instance, if you get a server with two hard drives you can have a mirror setup where the data that you save to the server is being copied to both hard drives. If one hard drives happens to fail then the other hard drive keeps the server running and has all of your files intact and accessible.

Another way a server can help ensure reliability is through the use of multiple power supplies which are available. On a personal computer, if your power supply goes out, you’re pretty much down. However, if a server has redundant power supplies and one of them goes out, the other power supply will take over ensure continuous activity.

Types of Servers

Because every business is different, we offer various servers to meet the needs of our customers. Tower servers can deliver key features crucial to small businesses and remote facilities. They provide high performance in free-standing formats in with rich, highly configurable solutions. The latest chipset technologies can boost versatility, helping make them extremely reliable for even the most complex business needs.

Rack servers are reliable, space-saving solutions designed for expandability. These servers are capable for a range of performance and scalability requirements for different businesses. They help you protect your mission-critical business applications and make the most efficient use of your server space.

Support & Guidance Offered

To help decide which servers provide the type of benefits you need to meet the unique business goals of your company, please use the link below to find out more information.

Find out how ZONE-X can solve your Small Business IT Support needs: (877) 779-6639

Vonage VOIP Going Down for the Count? We Think So

Woe is the foe…

Is it possible that the residential VOIP pioneer, Vonage, could end up slipping down the proverbial drain? Analysts are warning that it appears to be the case… Warnings and speculation about Vonage’s ability to keep their financial issues in check abound on the Internet. Financial analysts saw it coming from day 1 – shortly after their initial IPO filing. Once everyone found out how much money Vonage was spending on its marketing campaigns (TV, Internet, radio, etc.), nobody thought it would be possible to sustain. I guess they were right!

Here is a great article about the woes of Vonage from PCWorld:

Vonage Could Go Bankrupt, Analyst Warns
Vonage’s IPO woes and patent troubles lead some to doubt its viability, advise investors to sell. – Denise Pappalardo, Network World

Vonage’s lackluster IPO and ongoing patent troubles are leading some financial analysts to speculate about the company’s long-term viability.
Citigroup Analyst Michael Rollins said earlier this week that Vonage may go bankrupt by 2009 and urged investors to sell shares, according to a story in The Boston Globe . Citigroup is one of the managers of Vonage’s IPO.

So, in the essence of free choice and a free market, we make the following suggestion: SWITCH, and SWITCH NOW!

After testing several of the larger VOIP providers, we are siding with VIA Talk. After careful review of some of the top players, VIA Talk has outshined in several key categories.

It is our best advice that going with VIA Talk will provide you with the same features and functionality of Vonage, except at a better service level. Better customer service (as we all know how bad Vonage’s customer service personnel have been), more features (anonymous call blocking – incoming calls; SIP phone cabilities – use with softphone or SIP device for free; and much more). You can check out the additional features here at the VIA Talk website. If you are currently using a SIP based phone or phone service, VIA Talk allows you to BYOD (bring your own device) at no additional charge – it actually costs less to do it this way!

Even though Vonage may make it out of the patent lawsuits, the damage has been done. It is now time for the other VOIP providers to shine on in the sunlight – no longer hiding in the shadows.

If you end up using VIA Talk, drop us a line. We want to hear about your experience!

Find out how ZONE-X can solve your Small Business IT Support needs: (877) 779-6639

Vonage Going Bankrupt? Early warning signs…

Woe is the foe…
Is it possible that the residential VOIP pioneers, Vonage, could end up slipping down the proverbial drain? Analysts are warning that it appears to be the case… Warnings and speculation about Vonage’s ability to keep their financial issues in check abound on the Internet. Financial analysts saw it coming from day 1 – shortly after their initial IPO filing. Once everyone found out how much money Vonage was spending on its marketing campaigns (TV, Internet, radio, etc.), nobody thought it would be possible to sustain. I guess they were right!
Here is a great article about the woes of Vonage from PCWorld:

Vonage Could Go Bankrupt, Analyst Warns
Vonage’s IPO woes and patent troubles lead some to doubt its viability, advise investors to sell.
Denise Pappalardo, Network World

Vonage’s lackluster IPO and ongoing patent troubles are leading some financial analysts to speculate about the company’s long-term viability.
Citigroup Analyst Michael Rollins said earlier this week that Vonage may go bankrupt by 2009 and urged investors to sell shares, according to a story in The Boston Globe . Citigroup is one of the managers of Vonage’s IPO.
Read Entire Article By Clicking Here

So, in the essence of free choice and a free market, we make the following suggestion: SWITCH, and SWITCH NOW!

After testing several of the larger VOIP providers, we are siding with VIA Talk (click here for more info)

It is our best advice that going with VIA Talk will provide you with the same features and functionality of Vonage, except at a better service level. Better customer service (as we all know how bad Vonage’s customer service personnel have been), more features (anonymous call blocking – incoming calls; SIP phone cabilities – use with softphone or SIP device for free; and much more). You can check out the additional features here at the VIA Talk website.

If you end up using them, drop us a line. We want to hear about your experience!

ZoNE-X